Frequently Asked Questions (FAQs)

MyTravelSwift is operated under Travel Swift UK, a UK based private transport provider specialising in professional minibus and coach hire services nationwide.

We provide modern 8 to 10 seater minibuses, 12 to 16 seater minibuses, and larger executive coaches. All vehicles are maintained to UK safety standards and supplied with a professional driver.

Yes. All minibuses and coaches are fully air conditioned to ensure comfortable travel in all seasons.

Yes. Every booking includes a licensed, insured, and experienced professional driver. Self drive hire is not available.

Yes. Many of our customers book from the United States and other countries before arriving in the UK. The entire booking process can be completed remotely.

Yes. Changes can be requested depending on availability. We recommend contacting us as early as possible to make adjustments smoothly.

In some cases a deposit may be required. This will be clearly explained during the booking process before any payment is taken.

We accept secure payment methods suitable for UK and international customers. Full payment details are provided at the time of booking.

Yes. Your quote is agreed in advance based on your journey details. There are no hidden charges added later.

Yes. Quotes include the vehicle, driver, fuel, and standard mileage for the agreed journey unless stated otherwise.

Your booking is secured once availability is confirmed and payment terms are completed. You will receive a clear confirmation with all journey details.

No. A quote is not a confirmation. Your booking is confirmed only after you accept the quote and complete the required payment steps.

Yes. You can choose your preferred pickup time and exact location. We follow the agreed schedule precisely.

Yes. We can follow a preferred route or adjust the journey to suit your plans where feasible.

We monitor flight arrivals for airport pickups and adjust driver arrival times accordingly to avoid missed connections.

If you miss the agreed pickup time, contact us immediately. We will assist where possible depending on driver availability and schedule impact.

Minor route adjustments may be possible depending on timing and distance. Any significant changes are discussed clearly before proceeding.

If your booked vehicle is unavailable due to unforeseen issues, we will provide a suitable alternative of equal or higher standard.

Yes. Last minute bookings are accepted subject to availability. Early contact increases the chance of securing a vehicle.

You will receive clear instructions before travel, including how communication will be handled on the day of your journey.

Yes. We can accommodate large suitcases, sports equipment, and extra luggage. You should inform us in advance so we assign the correct vehicle.

Luggage capacity depends on the number of passengers and vehicle size. We recommend sharing luggage details during booking to ensure comfort.

Wheelchair accessible vehicles can be arranged on request, subject to availability. Please notify us early so we can make proper arrangements.

Yes. If you have mobility needs or require additional assistance, let us know during booking and we will accommodate where possible.

Yes. Food and non alcoholic drinks are allowed. We ask passengers to keep the vehicle clean and respectful for everyone.

Alcohol policies depend on the journey type and passenger behaviour. Please confirm in advance if this is required.

Pets may be allowed in certain cases, subject to approval. You must inform us in advance so we can confirm suitability.

No. Smoking is strictly prohibited in all vehicles in line with UK law.

Child or booster seats may be arranged upon request depending on availability. Please inform us in advance with the child age details.

Yes. You may request specific amenities such as executive seating or additional comfort features, subject to availability.

If you cancel your booking, cancellation terms will apply based on notice given. Full details are provided at the time of booking.

Cancellation charges may apply depending on how close the cancellation is to the travel date. These terms are shared clearly before confirmation.

Yes. If we cancel your journey due to unforeseen circumstances, you will receive a full refund or an agreed alternative.

Refunds are processed promptly once approved. The exact timeframe depends on the payment method used.

A no show occurs if passengers do not arrive at the agreed pickup point and time without prior contact.

If you miss your flight, inform us immediately. We will assist where possible depending on driver availability and scheduling.

Standard charges are usually included in your quote unless otherwise stated. Any additional charges are discussed in advance.

The quote includes the vehicle, professional driver, fuel, mileage, and agreed journey time unless specified otherwise.

The most cost effective option depends on your group size and journey. We recommend the best vehicle to suit your needs and budget.

Yes. Vehicle changes can be requested subject to availability and may affect pricing, which will be confirmed before proceeding.