Everything you need to know before booking your UK journey

Getting a quote takes under 60 seconds — simply fill in your pickup location, destination, date, and passenger count on our website. You'll receive a fixed price instantly, with no obligation to pay. Once you're happy, confirm your booking with a small deposit. The remaining balance is only due closer to travel.

Yes, a small deposit is required to reserve your vehicle and driver. This confirms your slot in our schedule. The remaining balance is typically collected a few days before your journey. We accept all major cards, bank transfers, and PayPal — safe and straightforward from anywhere in the world.

We accept Visa, Mastercard, American Express, PayPal, and UK bank transfer. All payments are processed securely through encrypted payment gateways. US credit cards are fully accepted — no need to worry about international payment issues.

Your quoted price is 100% fixed. Unlike ride-sharing apps, we never apply surge pricing. The price you see when you book is exactly what you pay — no surprises at the end of your journey. Fuel, mileage, and driver costs are all included.

Yes — plans change and we understand that completely. You can modify your pickup time, location, or passenger count by contacting us via WhatsApp or email. Changes are free where possible, subject to vehicle and driver availability. We always try our best to accommodate adjustments.

A quote alone does not confirm your booking — it is a fixed price offer with no obligation. Your booking is officially confirmed only after your deposit is received and you receive a booking confirmation email with all journey details. We recommend booking early, especially during peak UK travel seasons.

Absolutely — in fact, we recommend it. Booking from the US before your trip ensures your vehicle is guaranteed and gives you one less thing to worry about when you land. Our team is experienced in serving US travellers and will confirm everything via email so you arrive with total peace of mind.

Any tolls, Congestion Charge, parking, or ferry fees are discussed during the quoting process and either included upfront or agreed in advance. There are no surprise charges on the day. If your route involves specific charges (like central London driving), we'll confirm this clearly before you pay a deposit.

Yes — your driver will be at the arrivals hall holding a name board with your name clearly displayed. There is no need to call or figure anything out after a long flight. We monitor your flight in real time, so if it's delayed, your driver adjusts accordingly. You will never be left waiting.

We track every flight in real time. If your flight is delayed, your driver will automatically adjust and wait for you at arrivals. You do not need to call us or worry — it is handled automatically. There are no extra charges for delays due to flight disruption.

Contact us immediately via WhatsApp or phone the moment you know you'll be late. Our driver will wait where possible and our team will assess the situation. We always try to accommodate you, and in most cases we can adjust without issue — just communicate early.

Your booking confirmation will include your driver's direct contact number. You can reach them via call or WhatsApp. All our drivers speak English and are experienced working with international travellers. Our support team is also available at all times as a backup.

Absolutely. We offer door-to-door service and can accommodate custom pickup addresses, multiple stops, or special routing. Just let us know at the time of booking. If your needs are more complex (e.g. multi-city tours), contact us directly and we'll build a custom itinerary.

Our fleet ranges from 6-seater executive MPVs to 70-seater luxury coaches. Whether you're a small family, a corporate group, or a large tour party, we have the right vehicle. All vehicles are modern, air-conditioned, and maintained to the highest safety standards.

Yes — every vehicle in our fleet is fitted with air conditioning. UK summers can be unpredictable, and long journeys should always be comfortable. Climate control is standard across our entire fleet, so you'll always travel in comfort regardless of the weather outside.

Each passenger can typically bring one large suitcase and one carry-on. If you have oversized luggage (e.g. sports equipment, pushchairs, or extra cases), let us know at booking and we'll allocate the right vehicle size. We want your luggage to travel as comfortably as you do.

We do have accessible vehicles available and can accommodate wheelchair users and passengers with mobility needs. Please mention this at the time of booking so we can assign the correct vehicle and a driver experienced with accessibility assistance. We are committed to inclusive travel for all.

Yes — child seats and booster seats are available upon request at no extra cost. Simply let us know the ages and approximate weights of children travelling with you when you book, and we'll have the appropriate seats fitted and ready. Child safety is our top priority.

Non-alcoholic drinks and light snacks are generally permitted. Alcohol is not allowed without prior arrangement for private hire events. Pets are welcome on request — please confirm at booking so we can prepare accordingly. Our vehicles are strictly non-smoking, including vaping.

My Travel Swift is a fully registered UK business, operating under Travel Swift UK Ltd. We are covered under existing UK transport and private hire regulations, with licensed, insured vehicles and professional drivers. We exist specifically to serve UK visitors — including US travelers — with reliability and transparency.

All of our drivers are licensed, DBS-checked, and professionally trained. They hold appropriate UK transport licences and are experienced in long-distance group travel. Every driver is English-speaking, punctual, and committed to giving you a smooth, stress-free experience.

In the rare event of a vehicle issue, we have backup vehicles and partner networks in place to ensure your journey is never disrupted. We will proactively contact you and arrange an equivalent or superior replacement at no additional cost. Our promise: we will never be late or leave you without transport.

Cancellations made well in advance (typically more than 72 hours before your journey) incur no or minimal charges. Cancellations closer to travel may forfeit the deposit. We always aim to be fair and flexible — if your plans change due to circumstances beyond your control, contact us as early as possible and we'll work with you.

Refunds are processed within 5–10 business days back to the original payment method. International bank transactions may take slightly longer depending on your bank. We will confirm your refund in writing as soon as it is processed our end.

A no-show occurs when a passenger fails to appear at the agreed pickup point without prior notice and the driver is unable to reach them after a reasonable waiting period. To avoid this, always keep your driver's contact number saved and WhatsApp them if you're running late. No-shows typically result in full fare charge.

Yes — in the extremely rare event that we cancel a booking on our side, you will receive a 100% full refund of all amounts paid. We would also proactively assist you in finding alternative transport. Our commitment to reliability means this scenario is exceptionally rare.

Contact us immediately via WhatsApp with your new flight details. We will do everything we can to reschedule your pickup to the revised arrival time at no extra cost where possible. We understand travel disruptions happen and we work with you, not against you.