Terms of Serivce
Last updated: May 22, 2026
Please read these terms and conditions carefully before using Our Service.
The following comprehensive terms and conditions apply strictly to all reservations, bookings, and travel arrangements made with the company. After a verbal or written confirmation is received by the company, along with any necessary deposit from the customer, the reservation is finalized and becomes legally binding on all parties. At that specific point in time, the received deposit is completely non-refundable.
Throughout these terms and conditions, any reference to My Travel Swift refers directly to the operating company, its subsidiaries, and its official digital platform, mytravelswift.com.
Traffic Delays and Road Accidents: Customers, hirers, or passengers who suffer financial, material, or scheduling losses as a result of road accidents, traffic congestion, or unexpected delays in the flow of traffic on the road are not subject to any liability from My Travel Swift (or their agents, employees, or subsidiaries). Any dispute arising from such delays will remain strictly between the designated group leader, the traveling patrons, and the independent driver. For safety purposes, all passengers are legally required to stay seated at all times while the vehicle is in motion.
Authorized Representation: No person, agent, or driver is authorized to speak on behalf of My Travel Swift, nor are they permitted to make any express or implied warranties or representations regarding any vehicle reservations or service standards.
Right to Cancel, Suspend, or Alter Services: My Travel Swift is explicitly authorized to exercise the right to cancel, suspend, alter, or withdraw any travel, transport, accommodation, or other service booked if it finds itself unable to fulfill the journey for any operational reason. In such instances of cancellation or suspension by the company, a complete and total refund of all fees paid for the canceled, suspended, or withdrawn service will be provided to the customer. My Travel Swift will always make reasonable efforts to notify the customer in advance before such actions are taken.
Vehicle Breakdowns and Driver Availability: Additional grounds for service cancellation and subsequent reimbursement may include mechanical vehicle breakdowns, sudden driver unavailability, or other unforeseen circumstances. While My Travel Swift will make every viable effort to accommodate the situation and find alternative transport, the company shall not be obligated to pay any additional fees, premiums, or surcharges for last-minute emergency cover, whether those alternative arrangements are sourced by My Travel Swift or independently by the customer.
Right of Refusal: My Travel Swift reserves the absolute right to refuse to carry, transport, or accommodate any individual passenger or group without providing any justification or formal reason for such rejection.
Transaction Costs and Currency Fluctuations: Costs and final pricing in all transactions will be based on the pricing matrix in effect at the exact time the transport service is utilized. All rates are subject to sudden change without prior notice if international currency exchange rates fluctuate or if base transit fares change.
Passenger Damage and Downtime Liability: Any damage caused to the vehicle, its interior, its exterior, or its technical fittings by any member of the hire party or traveling group—whether caused willfully, accidentally, or negligently—shall be the sole financial responsibility of the hirer. The hirer shall directly repay My Travel Swift or the contracted transport company for the exact cost of professional repairs for such damage. Additionally, the hirer is liable for any operational losses or vehicle downtime resulting from the act that caused the damage.
Compensation and Evidence: My Travel Swift or its contracted operator may legally seek full compensation for any legal fees, administration expenses, and recovery costs incurred as a result of passenger damage. My Travel Swift or its subsidiaries shall not be held liable for any vehicle damage caused by passengers. Unless otherwise agreed in writing by My Travel Swift and the independent contractor, the hirer shall bear full responsibility for organizing charges, addressing criminal damage, or settling compensation directly with the contractor. My Travel Swift will act as an intermediary to assist both parties in resolving any issues. Photographic evidence is strictly required as standard proof of damage.
Route Specifications and Deviations: Unless otherwise specified in writing, My Travel Swift will carefully arrange the specific route on which the journey will be taken, and the provided quote/price will be based strictly on that request. If the hirer makes any further impromptu arrangements with My Travel Swift or directly with the driver for a route deviation in which the mileage or time of the new route exceeds that of the original route, the hirer will be legally obligated to pay My Travel Swift for the additional operational costs incurred.
Vehicle Allocation and Quoting Guardrails: All hire arrangements are entirely subject to the physical availability of a vehicle or multiple vehicles of the requisite seating capacity on the requested day and time. My Travel Swift will not be held liable or responsible if a vehicle for which a temporary quote has been provided is ultimately unavailable. Receiving a basic quote does not guarantee that a vehicle will be reserved or available for your journey. If My Travel Swift is completely unable to fulfill the booking due to availability issues, they retain the explicit right to issue a full refund and cancel it entirely.
Unless otherwise expressly agreed upon in a signed written agreement, a minimum deposit payment of 40% (which is strictly non-refundable) of the total hiring rate is required to officially confirm your booking. If My Travel Swift is unable to fulfill the journey request from the outset, this deposit will be fully reimbursed to the customer.
Once a booking confirmation and deposit have been received, the deposit cannot be returned under any standard circumstances. The following tiered cancellation schedule applies to the remaining balances and total booking values:
| Timeline of Cancellation Notice | Cancellation Fee Obligation |
| More than 14 days prior to the scheduled trip | 40% cancellation fee applied to the total booking amount. |
| Between 7 and 14 days prior to the scheduled trip | 50% cancellation fee applied to the total booking amount. |
| Between 48 hours and 7 days prior to the scheduled trip | 75% cancellation fee applied to the total booking amount. |
| Less than 48 hours prior to the scheduled trip | 100% of the entire reservation amount will be charged. |
Operational Fulfillment Notice: Once the client or any member of their party officially boards any of our corporate or contracted vehicles, My Travel Swift considers our service commitment fully fulfilled. Absolutely no refunds, partial or total, can or will be provided for these bookings post-boarding.
Third-Party Add-on Services: In cases where the canceled booking includes integrated additional services—such as pre-booked meals, third-party lodging, ferry crossing charges, toll passes, etc.—and the respective external service providers impose their own cancellation fees, these third-party fees will be added directly to the previously mentioned cancellation amounts and billed to the hirer.
Rearrangement Policy and Fees: Specific fees will be strictly applied for any transfer or schedule rearrangements requested by the customer. If My Travel Swift is informed of a rearrangement request before 14 days of the trip, a 30% fee applies. If informed between 7 and 14 days, a 40% fee applies. If a rearrangement is requested less than 7 days and up to 48 hours before the trip, a 100% fee is applied with a zero-refund policy, meaning the original transfer is forfeited and the entire journey must be booked completely anew.
We strongly recommend that all of our clients stay thoroughly informed about all current regional legislation regarding social distancing, health protocols, and mask-wearing, even as public health situations stabilize or improve. My Travel Swift will not be held responsible, liable, or financially accountable under any circumstance if legal fines or penalties are imposed on passengers or the group during your travel.
Pandemic and Illness Cancellations: Please be aware that My Travel Swift cannot offer special rates, concessions, or waivers for cancellations due to COVID-19, any other personal illnesses, medical emergencies, or sudden global pandemics. It is strongly advised to book transfers only when you are entirely certain about your travel plans and timelines. We will only accept bookings that we are logistically certain we can accommodate.
Advice to Passengers (Health Guidelines): In response to public health safety, we strongly advise our passengers to take the following precautions while traveling with us, aligning with the latest UK Government transport safety guidelines:
Please completely refrain from traveling with us if you are feeling unwell, running a fever, or experiencing active symptoms of COVID-19 or other contagious illnesses.
While not legally mandatory at all times, we strongly recommend wearing a protective face covering inside closed vehicle compartments.
Our drivers are explicitly instructed to sanitize frequently touched surfaces in their vehicles between individual trips. You may also use your own disinfectant wipes (strictly with the driver’s explicit permission) for additional personal reassurance.
When exiting or sitting in the vehicle, please use clean tissues to cover all coughs and sneezes, and dispose of them safely in closed bins.
Maintain respectful social distancing by refraining from shaking hands with the driver or attempting to sit directly next to them in the front row. Please use hand sanitizer as needed and avoid touching your face.
Driver Advice & Compliance: We advise our network of drivers to adhere closely to the following precautions when conducting passenger trips, in accordance with the latest UK Government guidance on transport safety:
While not mandatory, it is recommended that drivers wear a suitable face mask or covering, ensuring it does not compromise their vision or ability to drive safely.
It is vital to maintain adequate fresh air ventilation within the vehicle cabin by keeping windows slightly cracked open during passenger journeys.
Regularly clean the vehicle interior using protective gloves and standard cleaning supplies, paying particular attention to high-touch surfaces such as interior/exterior door handles and seat belts.
When handling passenger baggage, seek explicit permission first, sanitize hands immediately afterward, and/or use disposable gloves as necessary.
Maintain physical distancing from passengers, refrain from shaking hands, wash hands frequently with soap or use hand sanitizer, and avoid touching the face area.
Brokerage and Subcontracting: As a licensed broker and transport agent, My Travel Swift may subcontract journeys and share core journey details with other licensed transport operators when required. My Travel Swift reserves the absolute right to assign a vehicle and journey to another operator as needed. Our contracted fulfillment drivers are fully insured, highly experienced, and hold Full Operator Licences.
Subletting and Fleet Scaling: A hirer is strictly prohibited from subletting, lending, or licensing the company’s vehicles to any third party without express written agreement from My Travel Swift. The company reserves the right to provide larger or smaller vehicles than originally ordered to accommodate the total number of actual passengers.
Safety Screens: All fleet vehicles do not legally need, and so do not physically have, safety screens or plastic partitions installed between the driver and the passengers.
Group Vehicle Caps: We strive to provide a single, unified vehicle for large groups of up to 80 passengers. In unforeseen circumstances where a single high-capacity vehicle cannot be arranged or experiences an issue, we are fully committed to ensuring your journey is accommodated by providing two or more smaller vehicles. While we are here to assist, please note that the company is not obligated to issue refunds or discounts in such multi-vehicle situations.
Vehicle Failure and Substitutions: In the event of a booked vehicle’s sudden mechanical failure or failure to arrive, the company reserves the right to substitute the fleet asset with any other vehicle or vehicles, including local taxis. By making a reservation with My Travel Swift, you signify full acceptance of this operational substitution policy, thereby completely absolving us and our third-party suppliers of any liability for claims arising from a change in vehicle type.
Vehicle Type and Brand Guarantees: In the event that the requested vehicle is unavailable, we reserve the right to provide a larger or smaller vehicle to accommodate the total number of passengers. We may also supply a completely different-branded vehicle if the agreed vehicle is unavailable, with no additional charge applied to the client. While we always strive to provide the preferred vehicle, unforeseen circumstances such as traffic jams or sudden vehicle breakdowns may result in deviations from the expected vehicle type. Therefore, My Travel Swift cannot guarantee a specific vehicle model, color, or type, and we do not market our service as a guaranteed specific-model provider.
Trailer Policy: Unless an external luggage trailer is formally ordered, logged, and paid for separately in advance, My Travel Swift reserves the right not to provide a trailer on the day of the transfer in the event of an operational emergency. We will generally attempt to inform you if this specific situation arises.
Absolute Driver Authority: The driver (or independent contractor) assumes full legal responsibility for their vehicle during the period of employment, and their on-road decisions are completely final. They have the explicit authority to refuse entry to any individual deemed disruptive, under the influence, or undesirable, and they are fully empowered to request their immediate removal before completing the journey. The driver also holds the complete authority to halt the journey entirely if they perceive it to be unsafe; in such extreme cases, no refunds will be issued, and My Travel Swift shall not be held liable for any passenger stranding.
Missed Flights and Flight Delay Procedures: Should an airport passenger miss their scheduled flight, it is their personal responsibility to promptly inform My Travel Swift so we can notify the driver not to proceed to the airport for the pick-up. Prepaid fares will be refunded only after the deduction of standard administrative fees. Alternatively, if the passenger opts for a later flight and notifies us, it will incur a slightly higher fee to cover rescheduling. Failure to report a missed flight directly to My Travel Swift will result in the passenger or booker being charged the full fare amount; prepaid fares will not be refunded under any circumstances for unreported misses.
Official “No Show” Policy: If a passenger fails to meet the driver at the designated pick-up location—including airports, seaports, residential homes, hotels, or any other private address—it will be classified as a standard “no-show.” This strict policy includes instances of incorrect booking dates or times input by the customer.
No-Show Billing: In the case of an official “no-show,” all bookings made online or over the phone, regardless of whether payment was intended to be made directly to the driver in cash, will be charged the full fare if secured with a valid credit or debit card. There will be absolutely no refunds for credit or debit card bookings in such cases.
Schedule Changes and Latency Charges: Any changes to booked transfer times may result in an additional fee, as our scheduling may be affected by other appointments throughout the day. To accommodate such changes, we may incur additional costs for last-minute emergency vehicle and driver coverage, which will be partially passed on to the client requesting the revisions.
Punctuality Restrictions: It is highly important to be fully ready for collection or pickup at the agreed-upon time to avoid additional waiting fees. Adherence to the scheduled times is crucial, as drivers are subject to strict legal driver-hour limitations. If a passenger is late and our driver cannot wait due to other commitments or legal hours, the vehicle will leave, no refund will be issued, and the booking is voided.
Passengers are expected to maintain immaculate cleanliness in the vehicle and ensure all members of their party behave appropriately. Any damage or mess caused to the vehicle will result in immediate fines and cleanup charges.
Driver Information: Detailed driver information is typically provided via email or SMS 1–2 days prior to the scheduled journey; if you have not received this data by then, please contact our support team immediately.
Animal Restriction: The company’s vehicles do not allow any animals on board under any circumstances, with the sole exception of officially certified guide dogs.
Alcohol Prohibition: Alcoholic beverages are strictly prohibited from being brought onto, opened, or consumed in any of the company’s vehicles unless explicitly agreed upon in writing prior to departure.
Smoking Ban: Smoking of any kind, including the use of e-cigarettes and vapes, is strictly prohibited inside all of the company’s vehicles.
Fast Food Ban: Hot fast food items—such as chips, fries, pizza, and burgers—are not allowed to be carried open or consumed inside the company’s vehicles due to odor and cleanliness standards.
Luggage Size and Storage Obstructions: Drivers reserve the absolute right to refuse guests who arrive with luggage or physical items that are too large or heavy for the company’s vehicle capacity. Heavy items such as large suitcases must be stored securely in designated luggage lockers or boots, ensuring that no items ever obstruct the central gangways, aisles, or emergency exits.
Vehicle Swapping for Returns: Different coaches or vehicles may be used for returning parties from a destination, or for other transit tasks during waiting times, unless the hirer has specifically requested and paid in advance for a dedicated coach to remain static with their party, which will incur an additional standby charge.
Tolls and Fees: The hirer is fully responsible for any and all external expenses related to road tolls, bridge tolls, ferry tolls, and commercial parking fees, unless these are explicitly listed as included in writing within the booking agreement.
Payment Deadline: Full payment of the remaining balance is required strictly before departure as part of the hiring contract, unless a formal cash-to-driver or post-pay agreement has been authorized in writing.
Duplicate or Erroneous Payments: In the event that a duplicate, accidental, or erroneous payment is made by card or bank transfer by the customer, a standard administration fee of 22.5% of the total erroneous amount will be charged and deducted to process the manual financial reimbursement.
Vehicle Signage: No bills, marketing posters, political notices, or event signs may be displayed on any window or body panel of the vehicle without prior written permission from My Travel Swift.
Complaints Procedure: All formal complaints, feedback, or disputes must be submitted exclusively via email, addressed directly to sales@travelswift.co.uk
Child Safety Seats: If the company offers or provides a child seat(s), its setup and usage are solely at the absolute discretion and judgment of the adult passenger accompanying the child. It is the full responsibility of the adult passenger to ensure that the child seats are suitable, safely anchored, and fitting for the child; My Travel Swift cannot be held liable for their placement or usage.
Information Inaccuracies: Any structural deviations from the trip details originally provided by the customer (e.g., wrong address, extra stops) may lead to immediate additional charges. It is imperative to promptly notify us of any inaccuracies in your booking confirmation. Failure to do so may result in delayed pickups or the dispatch of an incorrect vehicle class, for which My Travel Swift will not be held liable.
Unforeseen Delays and Insurance Advice: The company or its independent contractor cannot be held responsible or liable for any unforeseen circumstances leading to a late arrival at your destination, including but not limited to vehicle breakdowns, severe traffic delays, weather incidents, or delays carried over from previous jobs. It is strongly advisable to check with your personal travel or holiday insurance provider, as such incidents are typically covered under standard policies. We are not liable for any consequential losses, secondary booking fees, or refunds incurred by customers due to late arrivals, alternative transportation arrangements made by the client, or missed tours, flights, and events.
Lost Property and Luggage Handling: The company bears absolutely no responsibility for any lost, stolen, or damaged products, digital devices, or personal belongings while on or near the vehicle. While your driver may politely assist with the lifting of luggage, it remains your primary responsibility to ensure its safe loading and unloading. We cannot be held responsible for the safety or structural damage of luggage, nor for any items left behind after vehicle clearance.
Boarding Injuries: While the driver will always endeavor to pick up and drop off passengers in safe, legal locations, the company does not accept responsibility or liability for any physical injuries sustained during boarding, climbing steps, or alighting from the vehicle.
Seat Belt Mandate: Passengers must utilize seat belts if they are available in the vehicle. Failure to do so may completely invalidate any future insurance claims for personal injury resulting from a road traffic collision.
Airport Timing Risks: Requests for later pickup times for airport departures are accepted entirely at your own risk. My Travel Swift is not responsible for any delays in reaching the airport if you requested a compressed timeline.
Accepted Payment Channels: We accept official payments via credit cards, debit cards, direct bank transfers, PayPal, and USDT (Tether cryptocurrency). A deposit payment is always required in advance to secure your booking and lock in your vehicle allocation. Customers may opt to pay the full amount upfront, or a partial deposit with the remainder in cash to the driver on the day of the trip.
Contractual Agreement: By submitting a deposit or full payment to My Travel Swift, you explicitly agree to abide by and be legally bound by all of our terms and conditions listed above.
In the specific event that an official refund is authorized and issued by management, a fixed administrative processing fee of £35 will be automatically deducted from the principal amount.
In addition, any transaction processing fees charged by the payment service provider (e.g., Stripe, PayPal, or any other payment gateway) are strictly non-refundable and will be deducted from the final refund amount, matching the exact transactional charges incurred by us at the time of the original customer payment.
For bookings and payments originally made in a currency other than GBP, any financial losses due to global currency exchange rate fluctuations, foreign bank charges, or conversion fees will also be fully deducted from the balance. All refunds will be issued strictly in GBP, and the final net amount received by the customer may vary depending on exchange rates and fees charged by their specific individual payment provider.
My Travel Swift wishes all of our valued customers a fun trip and a safe return!
If you have any questions about these Terms and Conditions, You can contact us:
